To Reveal or Not to Reveal? 💸
When it comes to pricing transparency, there's often a dilemma in SaaS: Should you put your price on the website, or should you make your customers contact a sales representative?
Here is my take on it 👇🏽
🔒 For "box products," meaning a standardized product that offers no customization, then being transparent with pricing is essential—it establishes trust and streamlines the customer journey. As you do not offer any personalized features, transparency in price is essential.
🔓 However, with customized offerings, transparent pricing can be tricky, as every client has distinct needs and requirements.
✅ One solution to consider is presenting open-ended pricing (e.g., starting from $1000) or implementing a price calculator on your website. This offers a sense of transparency while accommodating the customization aspect.
Ultimately, pricing transparency is crucial in fostering trust and delivering a seamless buyer journey. In my personal experience, I don't want to talk to multiple sales agents to inquire about the price.