Often, companies ask their customers only sweet questions like, "Why do you like our product?" or "Which features do you enjoy the most?"
While the questions are valid, they just barely scratch the surface of what you need to know about your customers.
Instead, let's dive deeper and ask complex questions such as, "Why did you choose us over our competitors?" "Who was involved in the decision-making process?" "What was your purchasing journey?"
This uncovers critical insights about your customers' motives, intentions, needs, and preferences.
Ironically, most SaaS companies don't know themselves enough. They can not answer why their customers chose them over a sea of competition.
Understanding every aspect through deep customer research could tip the scale favorably in a highly competitive market.
If you truly understand your customers' motives, you can create your best battle cards, showcasing your unique selling points and investing more in what sets you apart.
This is a call to action - let's stop sugarcoating feedback. Let's dig deeper into customer research.
#customerresearch #marketresearch