Just wrapped up a fantastic webinar on UX in Pharma.
My biggest takeaway: even in highly regulated industries, user experience is everything. We need to walk in the shoes of our end users—patients, caregivers, HCPs—and design with empathy, not just compliance.
Digital transformation isn’t just about new tech, it’s about building trust and making a real impact on people’s lives. We all want to make it better.
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One of the most powerful moments in any project or web event is the group reflection at the end.
We shared key learnings from our session on digital transformation in Pharma.
By team I mean James Harper Johannes Boshkow Malén D'Urso and George Lellis and my dear listeners.
Thank you Stefan Turnwald for your insights.
It’s amazing how much insight comes from simply asking, ‘What did we learn today?’
Highly recommend making this a habit in every webinar.
#Leadership #Teamwork #ContinuousLearning”
2024 Healthcare Communiquétor of the year - On a mission to enable and empower field teams as the orchestrators of great customer experiences by unlocking the full potential of CRM, CLM content and data
3 months ago
Appreciate the opportunity Stefan, it was a good conversation which I hope of some value to the audience. UX is more than an interface, it is the end to end engagement experience.