Interviewing stakeholders is essential in identifying key issues, gathering information, validating objectives, and setting goals.
WHY❓
When there are a lot of expectations and goals, miscommunication is a common mistake in marketing project implementation. Thus, the 6 goals that each stakeholder interview should achieve are:
✅Understand and set expectations, needs, and goals.
✅ Identify the Challenges and Opportunities in the implementation.
✅ Validate objectives and establish the resources needed.
✅ Identify KPIs and build feedback loops.
✅ Set communication channels in each project stage.
✅ Create an analysis and gather essential data.
✅ Get specific insights that make that stakeholder a valuable subject matter expert
Stakeholders interviews are usually conducted in the early stage of project development. However, it is crucial to establish feedback loops 🔁, create communication channels 📢, and conduct them frequently in the project lifecycle.
When preparing for a stakeholder interview, you must first identify those stakeholders who hold decision-making power and are directly related to the project's lifecycle. This can be done using a stakeholding matrix.
A typical example of a stakeholder agenda 🗓 has the following stages:
💥 Introduction of the project and setting the bases of discussion
💥 Reviewing the process life cycle and goals
💥 Background Information on the roles, advantages, and/or consequences that involve the stakeholders
💥 Space for asking critical questions and inciting conversation
💥 Asking follow-up questions and presenting data
💥 Establishing stages for communication and creating feedback loops
💥 After an interview creating summary documents and synthesizing project information allows more transparent communication.
Do you hold stakeholder interviews in project management?
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