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Stefan Repin
I help identify a reliable route to market with b2b clients | Account-Based Marketing expert | B2B Demand Generation for Regulated Markets
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April 14, 2022
Fire or spare a marketing executive who brings MQLs sales cannot close? The company is a prominent vendor for the construction #market. Their clients are #B2B, and they made a stable profit in the past five years. Stable profit without growth. The new #CEO started to shuffle things a little bit, very soon, he realized. The head of #marketing was skilled at branding and UX but lacked hard skills such as Account-Based Marketing, knew nothing about #demandgeneration, and used freelancers to outsource all that work. Unfortunately, this did not create #growth. The pipeline was full of MQLs, good CAC, but sales could not close them. They would not show up on sales calls. Sales were frustrated, and the CEO was too; the only content person was the marketing exec. Together with Customer Success, the CEO started to dig into what could be the cause? They've interviewed everyone from the marketing assistant to the last #customer and discovered that the brought in #opportunities were not very good.  It was one of the 2 cases; either they were not qualified (no straightforward #qualification process) or had no intent to talk to sales naturally after getting a pdf, they would be pushed to a call taking which they were not ready. After this discovery, the head of marketing had a few more sprints, and he was given time to fix the MQL problem, but he kept coming up with MQL based KPIs, and nothing changed. What's more important, his #approach did not change. He was a firm believer in MQLs. What do you think happened after?
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April 14, 2022