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Stefan Repin
I help identify a reliable route to market with b2b clients | Account-Based Marketing expert | B2B Demand Generation for Regulated Markets
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October 31, 2023
Everybody knows the customer, but nobody owns the customer πŸ€·πŸ»β€β™€οΈ In big and mid-sized companies, we pride ourselves on knowing the customer πŸ˜‰ πŸ‘‰πŸ½ Sales knows the customer. πŸ‘‰πŸ½ Customer success knows the customer. πŸ‘‰πŸ½ Marketing knows the customer. πŸ‘‰πŸ½ The Product Team knows the customer. We all know the customer, but do we actually own and serve the customer? πŸ€” I recently had a situation where I asked a customer for some data about their current setup and process. The customer answered that both the sales and product teams had already asked the same question and that the information was already on file πŸ“. The customer was very frustrated, and we got a bad NPS for that month 😬. That was a good lesson. Here's the simple lesson: try to centralize your data, document it, and assign one person who is responsible for managing it 🀝. Otherwise, it's gonna get messy, and you will lose customers, and nobody wants that.
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October 31, 2023
Most of us in the B2B industry are used to thinking of content in the form of blog posts, ebooks, and case studies rather than videos πŸ€” Yet, there is a huge untapped potential, especially for SaaS products. Why? You can make a complex product easier to understand. πŸŽ₯ 😩 The challenge:Β  People have short attention spans, and we feel overwhelmed in creating content that's engaging, short, entertaining, and professional all at once. πŸ’‘ The answer? Be clear on your objectives! Make video a part of your marketing funnel, employing strategies like product demos, tutorials, or explainer videos. Reuse this content to educate your potential customers at every step of your marketing funnel. And ultimately, remember it's all about storytelling! ☝ Now there is a fine line between being salesy and authentic. Don't think of YouTube as a platform to sell but rather as a platform to connect and build a community. So, show the people who make the magic happen - introduce your team and humanize your brand πŸ’« The cherry on top? YouTube's immense data potential. Leveraging YouTube's AI and analytics tools, you can understand your audience better and refine your position, messaging, content, and targeting.Β  πŸ“ŠπŸ” Β If your brand already has a YouTube channel, drop it the comments, and let's support each other. πŸ€πŸ”— #b2bmarketing #youtubemarketing #youtube #content #marketing #b2b #storytelling #video #branding
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July 12, 2023