Customer satisfaction is the 🔑 to retention.
When it comes to SaaS products, there are two main approaches: product-led and sales-led approach. Which one do you think leads to a better customer experience?
🤔 Product-led allows the customer to see and try on first hand the value of your product without feeling pressured by a sales representative.
🤔 Sales-led approach prioritizes building relationships and communication to understand customers' needs and provide tailored solutions.
There are two sides to this argument. What side are you 🤷🏻♀️ ?
#customerexperience #saasmarketing