Because too many businesses are focused on new acquisition channels, meanwhile, they have a subpar product and of lack of innovation. Too many table stakes products!
Why does that happen?
At some point, every product or service becomes a commodity; in order to succeed, you have to innovate.
Why are so many businesses focused on acquisition?
People need help finding a good reason to stay! The product lacks innovation; someone offered 5 dollars less, so let's go to that company.
It's because very few businesses and products are built using a JBTD framework and lack unique features and positioning.